隆基泰和智慧能源
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After sale

After sale

Thousands of stations service, thousands of families worry free

Technology is the core competitiveness of longitech smart energy. We have a research and development team to ensure the continuous innovation of photovoltaic technology. The company is engaged in the basic research and application research of solar photovoltaic technology, the research of improving the existing production processes and the industrialization of new technology.

The company has a strong technical force. Since its establishment, the company has taken it as its responsibility to provide satisfactory service, and provide customers with timely service in all aspects. At present, there are many technical engineers with rich theoretical and practical experience to provide customers with thoughtful technical support. From theoretical guidance to on-site communication, we will make you satisfied in every aspect.

 

客户协同服务创新
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Super long 25-year power station quality warranty

10-year quality warranty of the complete machine

 

Pre-sale service (Develop a complete set of pre-sale solution for customers)

 

Roof surveying

— 01 —

  • Professional surveying equipment and personnel
  • Fill in the surveying form and issue the roof sketch according to onsite condition
  • Surveying data number, record, archiving, easy to consult

 

Design

— 02 —

  • According to information in the survey table, the design meets the customer's requirements.
  • Design data label, record, archiving, easy to consult.

 

Installation instructions

— 03 —

  • Installation instructions
  • Personnel, equipment safety, installation training
  • Optimization of each link in the installation process
  • Key equipment installation training guidance
  • Precautions for system maintenance

After-sales service (Provide customers with timely, intelligent and satisfactory after-sales guarantee)

 

400 intelligent voice service platform

— 01 —

  • Answer, record, solution and tracking of system customer complaints
  • Pre-sales and after-sales customer return visitDelivery of goods information after shipment

Intelligent monitoring platform

— 02 —

  • Analysis of system data from the same region and with the same attribute 
  • Alarm and notification of abnormal conditions in the household system
  • According to the changes of different data types, inform the customer of the problems that will occur in the system in advance, and deal with the problems in the early stage

System failure repair service

— 03 —

  • 48-hour after-sale guarantee
  • Star-rated service experience

Online submit service requirements

 

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Add: 42/F,SOHO Jiasheng center,No.19,Dongsanhuan North Road,Chaoyang District,Beijing ,China
Tel: 
+86- 0312-5952067
E-mail:info@longitech.hk

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